Privacy policy

This Privacy Policy describes how Crafted Couture (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and use our Services. “Personal information” refers to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and types of personal information we collect.

Information We Collect Directly from You

This may include:

  • Basic contact details (name, address, phone number, email)

  • Order information (billing address, shipping address, payment confirmation, phone number)

  • Account information (username, password, security questions)

  • Shopping activity (items viewed, cart contents, wishlist)

  • Customer support information (messages or communications with us)

Some features may require you to provide this information directly. Declining to do so may limit your access to certain features.

Information We Collect through Cookies

We also automatically collect certain data about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. This includes:

  • Device type

  • Browser type

  • IP address

  • Network information

  • Interactions with our Services

Information We Obtain from Third Parties

We may also collect data about you from vendors and service providers such as:

  • Website support services (e.g., Shopify)

  • Payment processors

  • Analytics and marketing tools

We treat this data in accordance with this Privacy Policy. We are not responsible for the accuracy or practices of third parties.

How We Use Your Personal Information

  • Providing Products and Services: To fulfill orders, process payments, manage your account, handle returns/exchanges, and notify you about purchases.

  • Marketing and Advertising: To send promotions via email, SMS, or postal mail, and personalize the ads you see.

  • Security and Fraud Prevention: To prevent, detect, or respond to suspicious activity. You're responsible for protecting your login credentials.

  • Customer Support: To respond to inquiries and improve service quality.

Cookies

We use cookies to operate and enhance our Site, conduct analytics, and personalize services. For information on cookies used by Shopify, visit: https://www.shopify.com/legal/cookies

Most browsers accept cookies by default. You can modify your settings, though doing so may affect site functionality.

How We Disclose Personal Information

We may share your personal information with:

  • Vendors and service providers (IT support, payment processors, fulfillment services)

  • Business and marketing partners, including Shopify

  • Social media tools or integrations you use

  • Affiliates within our corporate group

  • Legal entities in the event of a merger or to comply with legal obligations

Disclosed Categories (past 12 months):

Category Categories of Recipients
Identifiers (contact, account) Vendors, marketing partners
Commercial info (orders, support) Vendors, marketing partners
Internet activity (Usage Data) Vendors, analytics partners

We do not use or disclose sensitive personal information to infer characteristics.

User-Generated Content

If you post reviews or comments publicly, that content is accessible by others and is not protected under this Privacy Policy. Please be mindful of what you share.

Third Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their content, privacy practices, or accuracy. Always review their privacy policies before interacting with those platforms.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under 16. If you are a parent and believe your child has provided personal information, contact us at support@craftedcouture.co to request deletion.

Security and Retention of Your Information

We take reasonable steps to protect your data but cannot guarantee absolute security. We retain personal information based on business needs, account management, legal compliance, or dispute resolution.

Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Right to Access/Know – Learn what data we collect and how it's used.

  • Right to Delete – Request deletion of your data.

  • Right to Correct – Request correction of inaccurate data.

  • Right to Portability – Receive a copy of your data.

  • Restriction of Processing – Request we limit how your data is used.

  • Withdrawal of Consent – Revoke any consent you’ve given.

  • Appeal – Contest decisions we’ve made about your requests.

To exercise your rights, contact us at support@craftedcouture.co. We may require proof of identity or authorization if you're submitting a request on someone else’s behalf.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns about how we handle your data, reach out to us at support@craftedcouture.co. If unresolved, you may contact your local data protection authority.

International Users

We may transfer your data outside your country, including to the United States. Where required, we use recognized safeguards like Standard Contractual Clauses to protect cross-border transfers.

Contact

If you have questions about this Privacy Policy or would like to exercise your rights, please email us at:

support@craftedcouture.co